Frequently Asked Questions

Q: When can I expect to receive my order from Plak Smacker?

A: Orders are usually shipped the day they’re placed, meaning our products are in your office in generally five business days or less.  Expedited shipping is also available for any urgent situation.


Q: How can I track my order?

A: Our customer service department can provide you with a tracking number upon request. Upon your request, Plak Smacker can also send an email notification from FedEx once your order ships that will provide you with a tracking number and estimated delivery date.


Q: I’ve waited a couple days after the estimated delivery date and still have not received the shipment.  What should I do?

A: We recommend the following:

  • Start by seeing if someone else accepted delivery by going to www.fedex.com and inputting your tracking number. Check with others in the office, adjacent offices, front desk, and anyone else who may have accepted the delivery.

  • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or taped to your door. Follow the instructions on that notice to request redelivery or pick up the package.

  • Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place.

  • Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.

  • If your mailbox is in a cluster box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.

  • Contact the carrier and ask if they have additional information about the package’s location.

  • Call us at 800-558-6684.


Q: How do I know of item availability or if an item is out of stock?

A: Your Plak Smacker sales representative can advise you at the time you place your order of the item availability and if the items you are ordering are out of stock.


Q: How do I make a customer service inquiry at Plak Smacker?

A: You may submit an inquiry through the Plak Smacker website using our Contact Us page or call us at 800-558-6684.


Q: Which credit cards does Plak Smacker accept?

A: Plak Smacker accepts payments from Visa, Mastercard, American Express, and Discover.


Q: Can payments to my account be made online?

A: We are working on a means to do this and expect to have that in place later this year.  Until then, please contact our customer service department at 800-558-6684. 


Q: What is Plak Smacker’s return policy?

A: Please refer to our Shipping, Delivery, and Return Policy page.


Q: How do I check the status on a personalized order or backorder?

A: To check the status of a personalized order or backorder, please call our customer service department at 800-558-6684.


Q: How do I return an item to Plak Smacker?

A: Please refer to our Shipping, Delivery, and Return Policy page.


Q: How do I request a Material Safety Data Sheet?

A: You can send us an inquiry for the specific product MSDS using our Contact Us page or call our customer service department at 800-558-6684.


Q: What is the Pricing and Product policy at Plak Smacker?

A: All pricing and products are subject to change without notice.


Q: Does Plak Smacker ship internationally?

A: Yes. Shipments outside the USA may be subject to export charges which are the responsibility of the purchaser.  Please contact us at 800-558-6684 if you have any questions concerning an international order and we will be glad to discuss further with you.


Q: I have a question that isn’t addressed here.  Is there someone who can help me?

A:  Yes.  Please contact your dedicated account manager at 800-558-6684 and they will be glad to help out in any way they can.


Q: Does Plak Smacker charge a fee for payments made by check that bounce due to insufficient funds?

A:  Yes.  An NSF charge will be assessed for checks returned for any reason. Plak Smacker charges a $30 fee for bounced checks drawn on a US bank and a $60 fee for bounced checks drawn on any bank outside of the US.